Dear All
We have a small temple close to our home - sort of departmental structure which has almost every single God - made to suit the local residents. Needless to say its extremely convenient for us too where me and my wife go at least once a week.
Going to this particular temple is not just to pray to God but also to watch an interesting character in front of the temple with some amusement. In fact, there are two ladies - seated on the either side of the entrance of the temple - selling flowers and other relevant items required for the temple....AND the interesting aspect is the contrast they offer !! While one of them is always smiling, receptive and nice to the customers, the other one is always tensed up and wear an irritated look.
Well, it might be quite a natural thing to have different type of people in the world, but it is quite striking to see these two sitting next to each other for years - NOT getting impacted by the other person !!
Needless to say, we are regular customer only to the smiling one.. and just in case if she is not available for the day, then we approach the other person. Knowing us too well (as being customer of the competitor} the "rudie" has tried her level best to be a pleasant person whenever we reach out her shop but we are not the one to budge, always fall back to our regular shop with a warm reception on the next day.
I am also getting reminded about another female in a close-by Baba temple who is another tall example of customer friendliness. This person greets us - at least when we are 25 metres away from temple - and always have some or other words of courtesy. Not just us, she has rapport with several regular visitors AND ensures that she gives a pep talk to every one without any one feeling left out....!!
These people - I some times feel- have transcended their economic realities and have decided to be cheerful and enliven the atmosphere....!! They really do not wear the smile artificially for the sake of their business {Don't know why I get reminded of the fake - pleasant faces of those air hostess-es I have seen in Jet Airways !!}.
It is almost impossible for any one NOT to feel the positive emotions -at least for few moments - when we encounter some one who smiles naturally. These people mean to our lives lot more when we are bit depressed and eager to get back to our normal cheers. Well, people - not just in business, particularly relevant to customer service - who habitually smile and remain cheerful - serve the society in lot more cascading ways than they can really visualize. For that matter, getting a bit of extra business / recognition at work is just incidental AND just a side effect in the larger scheme of things....
Dedicating this post to the youth who join in BPO / ITES industry - most of whom become dead serious about their career AND eventually lose their ability to smile.
Love // Suren
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